FAQ’s

Frequently Asked Question’s

Can I place an order over the phone?
If you would like to place your order over the phone, please call The Artist’s Print Room on 01746 325 911.

Is it possible to view a painting before I make a purchase?
If you live locally, an arrangement can be made for you to view the painting, please contact me to arrange a viewing.

What do you charge for delivery?
Delivery is from £1.73 to the UK Mainland, International Deliveries are calculated at checkout

What payment methods do you accept?
I accept Visa, Mastercard, via Paypal as well as direct bank transfer and cheques. We also take phone orders The Artist’s Print Room 01746 325 911

Who do you use to make your deliveries?
I currently use the Royal Mail for the majority of orders. Greeting Cards, gift voucher and mounted prints are shipped Royal Mail Signed For® 1st Class (3 price bands depending on weight), All Postal Tubes are shipped Parcelforce express48 Tracked & Signed. International Orders are shipped Royal Mail International Tracked & Signed.

How much will the delivery cost?
Royal Mail, charges are based on size and weight, all my products fall with 4-price bands, Letter 100g, Large Letter 500g, small parcel 1kg & large parcel 2kg. I only charge what I’m charged by Royal Mail. (prices are calculated at checkout)

When should I expect my order?
All purchases will be dispatched within 2-3 business days of receiving your order.

What packaging do you use?
We use a high quality 100mm diameter postal tube with a 3mm wall for signed prints, our smaller mounted prints are shipped in cardboard Do-Not-Bend envelopes according to the size of the print.

Do you deliver to International addresses?
Yes, prices are calculated at checkout.

What is a giclée print?
The word Giclée (“g-clay”), is derived from the French verb meaning “to squirt or spray”, Giclée, is used to describe a fine art digital printing process combining archival pigment based inks with high quality archival quality paper to achieve an inkjet print of superior archival quality, light fastness and stability

What does archival mean?
Archival is a non-technical term that suggests that the fine art papers, canvases & Inks are acid free, permanent, durable (lightfast), or chemically stable (neutral pH), and that it can therefore safely be used for preservation purposes. Great for long term investments

What reproduction method do you use?
Our prints are reproduced by The Artist’s Print Room, using an epson Stylus Pro 7900 Using arrival pigment Ultrchrome HDR inks.

What kind of paper do you use?
All our prints are reproduced on either St Cuthbert Mills, Enhanced somerset® Velvet 330gsm acid free 100% Cotton rag paper or Hahnemühle Monet Canvas 410gsm 100% Cotton Canvas

What does limited edition mean?
A limited edition is a series of identical prints, (Max limited Edition size of 850). The artist determines the size of the edition, and signs and numbers each individual piece. No part or whole of a print published as limited edition should be reproduced in any other form anywhere in the world, except for the sole purpose of promotion, eg in a brochure, sales literature or in a book.

How do I leave feedback?
I’d love you to leave feedback by going to the product review page of the item(s) you purchased on this website.

What is your refund policy?
If you are not entirely satisfied with your purchase, you may return it to me in its original condition for a complete refund, within 30-days of receipt. This refund will cover the initial cost of the items purchased (not delivery costs), but not any delivery charges incurred by you on returning the product/s to me.

  • If the item is damaged or I have supplied you with the incorrect product, then delivery charge incurred by you will be refunded to you.
  • If, after your order has been despatched, you wish to cancel the order because you no longer require the goods, you will need to send the goods back to me at your own expense. When the goods are received back to me in good condition I will refund you for the cost of the goods.
  • Authorisation to return goods must be obtained at all times. My refund guarantee is in addition to your statutory rights and does not affect them in any way.

How do I return items?
You can return any item for a refund or a replacement with a few simple steps.

  • Inform me of your intention to return the goods and the reason why.
  • Parcel your goods with the original documentation included.
  • If returning by post, please obtain adequate insurance & proof of postage.
  • Please allow up to 14 days from the date of return for your items to be received back to me and a refund or replacement to be issued.

I have returned my order to you, when will I get my refund?
I aim to process your refund within 7 days once an order has been received back by me. You will receive an email detailing the total refund amount and the item(s) that have been refunded. If you have not received an email 14 days after sending the item(s) back, please contact me through the ‘contact me’ page on this web site.

An incorrect item has been delivered to me; what do I do now?
In the event that an incorrect item has been delivered to you, please contact me I will advise the appropriate course of action and get the correct item sent out to you as soon as possible.

How do I make a complaint?
My aim is to always provide a high level of customer service but in the event that you wish to complain, please email your complaint to artist(at)helenparry(dot)co(dot)uk